Final Phase Refurbishment
Frequently Asked Questions
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1. What works are planned and when will they be completed?
We are redesigning the restaurant, old bar, events space, Boat House, remaining bedrooms and all back of house operations - everything will be new. We will re-launch in Summer 2019.
2. Will the hotel, new bar & gym remain open?
Yes, we have 21 brand new bedrooms available on a room only basis, a new bar & terrace open to everyone (gym members, hotel guests, local visitors) plus the gym, sauna, steam room and yoga studio, all of which will remain open throughout the refurbishments.
3. The main entrance is currently closed - how are these facilities accessed?
The main entrance is closed to all vehicles (except construction traffic) at all times. Our temporary access is via Church Lane, just a few yards up the High Street from the main entrance - just follow the signs. There is parking for our guests, gym members and bar customers.
This does, of course, mean there will be increased traffic along Church Lane during the refurbishment. A traffic light management system will be in place and access will be required at all times. We would ask users to be mindful of this and to wait at the lights and drive slowly as there are pedestrians, cyclists, joggers and children using the lane.
4. What food & drink are the hotel providing?
The bar & terrace is open every day from 7am - 11pm serving coffee, pastries, ready-to-go sandwiches, light refreshments and drinks.
We also recommend:
Pierreponts, café across the bridge in Goring, lovely for coffee, breakfast and lunch (open Fridays for dinner)
The Miller of Mansfield, across the bridge in Goring, 2 Rosette & Restaurant of the Year 2016, great for dinner
The Catherine Wheel, in Goring behind the High Street, lovely local pub
Sorry we do not allow take-away food in the bedrooms
5. Will the Gym remain open?
Yes, the gym is fully open with a newly equipped, air-conditioned gym, a full timetable of small classes, including a yoga studio right on the river, all led by brilliant intructors - new members are welcome.
6. Will the Gym Membership increase in price?
Membership is £55 per month (+£25 joining fee) including gym, sauna, steam & classes.
7. Will the Studio remain open?
Yes, there is a full timetable of classes in the studio throughout the week and we run Wellbeing Events & Workshops which are open to non members, all available to book through Eventbrite.
8. Will the treatment rooms stay open?
Yes absolutely, we have upgraded our systems so people can now book online, simply and easily 24/7.
Obviously customers can still call our main number for info, bookings or to speak with Kate on 01491 878800.
9. Will the mooring prices increase?
There will be new rates in 2019 when we introduce the Premium Rate (Hotel Side) and Standard Rate (Island across the bridge). We currently have no moorings available
10. Will you still be doing events and weddings?
Not during the refurbishment works. However after this it will be a major part of our offering with a capacity of up to 150 standing - so plenty of space. And the great news is our largest events space will be entirely redesigned and will overlook the river. We will start taking bookings from Spring 2019. In the meantime we recommend The Great House at Sonning
11. Have you got a brochure of your events and weddings?
We are working on our new brochure which will be ready later this year.
12. Can I hire the new bar for a private event?
On occasion, depending on the type of event and the catering needed – please contact us to discuss: email@example.com
13. If I have any other concerns who do I speak to?
Please contact Michael Westenbrink: firstname.lastname@example.org